Privacy Policy

1. Introduction

PT. Laju Citra Lestari (hereinafter referred to as “Lacitex,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Lacitex.com or contact us through our inquiry form.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you fill out our contact or inquiry form, we may collect:

• Full name
• Email address
• Phone number
• Company name
• Product interests and inquiry details
• Any other information you choose to share

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on each page
• Referring URL

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, quote requests, and product questions
• To communicate with you about your orders or sample requests
• To improve our website and product offerings
• To comply with legal obligations
• To prevent fraud and ensure the security of our website

4. Legal Basis for Processing (GDPR & Indonesian PDP Law)

For users in Indonesia, we process your personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP). For users in the European Economic Area, we process your personal data based on:

• Consent — You have given clear consent for us to process your personal data for a specific purpose.
• Legitimate interests — Processing is necessary for our legitimate business interests in responding to your inquiry.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — Third-party services that help us operate our website and email system (e.g., email delivery, hosting). These providers are contractually bound to protect your data.
• Legal authorities — If required by law or to protect our legal rights.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inquiry-related data is typically retained for 2 years after the last communication, after which it is securely deleted.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure data storage, and restricted access controls.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access — Request a copy of the personal data we hold about you.
• Right to rectification — Request correction of inaccurate or incomplete data.
• Right to erasure — Request deletion of your personal data, subject to legal obligations.
• Right to restrict processing — Request that we limit how we use your data.
• Right to data portability — Request transfer of your data to another service provider.
• Right to withdraw consent — Withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at the details provided in Section 11.

9. Cookies

Our website uses minimal, essential cookies for basic functionality. We do not use tracking or advertising cookies. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: